Privacy Policy
At Lumiyaa, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our platform.
This Privacy Policy describes how Lumiyaa India Private Limited ("Lumiyaa," "we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our mobile application, or engage with our services. By using Lumiyaa, you agree to the collection and use of information in accordance with this policy.
Privacy at a Glance
We collect only the information necessary to provide our services. We never sell your personal data. You have control over your information and can request access, correction, or deletion at any time.
Information We Collect
Information You Provide to Us
When you register, use our services, or contact us, you provide:
- Name and contact information
- Email address and phone number
- Physical address
- Government-issued ID (for verification)
- Bank account details
- GST number (for companies)
- FSSAI license (for companies)
- Profile information and preferences
Information Collected Automatically
When you use our platform, we automatically collect:
- Device information (IP address, browser type)
- Usage data (pages visited, time spent)
- Location data (with permission)
- Transaction history
- App interaction data
- Cookies and similar technologies
Information from Third Parties
We may receive information about you from:
- Payment processors (for transaction verification)
- Credit bureaus (for financial verification)
- Government databases (for identity verification)
- Business partners (with your consent)
How We Use Your Information
Service Delivery
To provide, maintain, and improve our services
Transaction Processing
To facilitate milk sales, payments, and deliveries
Communication
To send updates, alerts, and respond to inquiries
Security & Fraud Prevention
To protect against unauthorized access and fraud
Legal Compliance
To comply with applicable laws and regulations
Analytics & Improvement
To analyze usage and improve user experience
When We Share Your Information
We may share your information in the following circumstances:
Important: We never sell your personal information to third parties for marketing or advertising purposes.
Data Security
Encryption
256-bit SSL encryption for all data in transit and at rest
Access Control
Strict role-based access controls and multi-factor authentication
Regular Audits
Quarterly security audits and penetration testing
Data Backup
Automated, encrypted backups to prevent data loss
Employee Training
Regular privacy and security training for all staff
Incident Response
24/7 monitoring and rapid incident response team
Your Privacy Rights
Depending on your location, you may have the following rights:
To exercise any of these rights, please contact us at lumiyaaind@gmail.com. We will respond to your request within 30 days.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- • Account information: Retained for as long as your account is active, plus 3 years after closure
- • Transaction records: Retained for 8 years (as required by tax laws)
- • Usage data: Retained for 24 months for analytics purposes
- • Communications: Retained for 3 years for customer service purposes
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can take appropriate action.
International Data Transfers
Your information may be transferred to and processed in countries other than India where our service providers operate. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational considerations. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Lumiyaa India Private Limited
808B, DLF Prime Tower
Pocket F, Okhla Phase I
Okhla Industrial Estate
New Delhi, Delhi 110020